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4 Ways to Fix Roku Won’t Connect to Wifi & Shows Offline

Have trouble with why Roku won’t connect to wifi? What is interrupting the Roku entertainment? The issues lie either in the network or system settings. But, exactly what is it? Let’s figure out and resolve the issue. 

For continued streaming, both the Roku devices and Roku-equipped TV should be conceded to the internet. However, due to difficulty in-network, an issue Roku won’t connect to wifi may arise. Nonetheless, there are ways to troubleshoot this issue. 


Learn here with us the methods to fix this issue and its causes. 


Significant Reasons Why Roku Won’t Connect to WiFi?

To find the solution, first, determine the root cause of this issue. Here, you need to find if the issue is with Roku or the wi-fi network. 

Hence, go through the list of causes and figure out what is the issue? 


  • Poor wi-fi signal or unstable internet connection. 
  • The internet cable is distorted or not plugged in properly. 
  • Temporary power supply issue with the router. 
  • The Roku device is not connected to the right network
  • Other devices perform heavy operations consuming high bandwidth
  • Roku device misconfiguration or malfunctioning. 


What to Do When Roku Won’t Connect to Wifi?


Roku is an electronic device hence, there can be several reasons the wi-fi won’t connect. Let’s start by checking the Roku’s connection status. 


What is my Roku device’s internet connection status? 


Before proceeding with solutions, identify the status of the internet on your device. 


  • Press left on the remote and scroll down to locate Settings
  • Press right on the remote to access Settings
  • Then, head to the Network section. 
  • Press right on the remote to select Network Page
  • Then, select the About page. 
    • See the reference connection type, IP and mac details, signal strength, wireless channel, and download speed. It shows you’re connected to the internet. 
    • But, if the above details are not available, and experiencing the issue, use the Connection tool


If it shows connected, play a streaming app on Roku. See if the problem is resolved. 


Roku is not connected to the internet: 

Contrast to the above situation, if Roku is disconnected and has no internet access, follow these steps below: 


  • Press left on the remote and scroll down to locate Settings
  • Press right on the remote to access Settings. 
  • Then, head to the Network section. 
  • Press right on the remote to select Network Page
  • Scroll down and select Set up connection
  • Then, select Wireless and press the Ok button. 


Wait for the device to scan for nearby wireless networks. It will show you a list of networks. 


  • Select the name of your network and press the Ok button. 
  • Enter the password for the wireless network. 
  • Then, scroll down to Connect
  • Press the Ok button. 


As soon as the device is connected to the network, the list of networks will disappear. For more details, you can go to the about page following the steps mentioned above. 


Still not connected? Try these solutions! 


1. Restart Your Roku Device

Since Roku is an electronic device, a reboot is a must. It resolved several issues and may also work for Roku. 


Hence, go straight with these steps below: 


  • From the device’s home screen, press Left from the remote. 
  • Scroll down in the side menu
  • Press Right on the remote and select the Settings menu. 
  • Scroll down and stop at System
  • Press Right on the System menu. 
  • Again, scroll down and select System Restart
  • Then, select Restart and press the Ok button. 
  • Wait for some time until the Roku reboot.


Note: For Roku TVs, there is no such option for restart available. Hence, press the power button, unplug the TV cable and then reverse the process. 


2. Restart Your Network Device (Wi-Fi Or Router)

Does the Roku not connect to wi-fi even now? Well, try restarting your network device also. It will eliminate any glitch or disruption in singles.


Hence, go straight with these steps below: 


  • Unplug your wireless router and the device. 
  • Leave the idle for 30 seconds to 2 minutes. 
  • Then, rearrange them. 


Note: Please remember that restarting the network device will set the settings to default. Hence, if you made any changes in the settings earlier, you need to do that again. 


3. Check DNS Settings

Every network has a Domain Name System. If your DNS settings are messed up, an issue Roku won’t connect to wifi may appear. Therefore, to resolve the issue, you are required to optimize it again. 


For that, follow these steps below: 


  • Sign in to your router. 
  • Enter the user id and password. 
  • Scroll down and locate DNS settings
  • Change the Internal DNS address into the Public DNS address. 
  • Save changes. 
  • Restart both the Roky device and router. 


4. Turn Off Network Ping

Sometimes, network ping also creates issues with internet connections. However, turning off the network ping can be a bit tricky


Please note that the settings for network ping are located in the hidden settings menu. Therefore, please keep patience when following these steps below: 


  • Press the Home button 5 times
  • Then, press the Fast Forward button. 
  • Now, press the Play button. 
  • After that, press the Rewind button. 
  • Next, press the Play button again. 
  • At last, press the Fast Forward button. 


A menu for Network Ping will pop up:


  • Select the System operations menu. 
  • Then, choose the Network menu. 
  • At last, disable Network Pings


Read Also- Roku Setup Instructions

Summing up: 


We hope you found this information about why Roku won’t connect to WiFi useful. It’s a common problem that might arise for a variety of reasons. It is, however, not difficult to fix. Also, always check the internet speed and network name before connecting to any device.

Complex issues, such as network ping and DNS server, require further attention. But don’t panic! Our professionals are always willing to assist you. 


Feel free to contact us if you have any questions or require assistance!

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